Frequently Asked Questions
What is SmartShare.social?
SmartShare.social is a platform that helps you automatically create, schedule, and publish your Instagram content. It generates content ideas with AI-powered tools and shares your posts at the most optimal times.
Is it safe to connect my Instagram account?
Yes, it's safe. We use the official Meta APIs to connect your Instagram account. We never store your password and take industry-standard security measures to keep your data secure. The connection is only used to perform actions you approve (e.g., publishing posts).
What kind of content can be generated?
Our platform can generate text and images using AI based on the general theme and detailed prompts you provide. Additionally, there might be an option for template-based content creation (if the feature is active). You can use negative prompts to specify elements you don't want, and add mandatory text or hashtags.
Can I manage multiple Instagram accounts?
Yes, depending on your subscription plan, you can connect and manage multiple Instagram accounts on our platform. Visit the Pricing page for more information on account management and limits.
Can I approve generated content before publishing?
Each post is created 12 hours before it is published and sent to you via email. If you'd like to change the visual, you can click the "Request Change" button. Posts that do not require changes will be automatically published when the time comes. You can view all scheduled posts on the Calendar page.
How can I cancel my subscription?
You can cancel your subscription at any time from the Customer Portal section in your Account settings. The cancellation will take effect from the next billing cycle, and you can continue using the platform until then.
How does automation work?
Automations run based on the settings you define. You set a topic or theme, and the AI provides content (text and/or image) suggestions matching that theme. After you approve these suggestions, the posts are automatically published to your Instagram account according to the schedule you set.
How can I manage my automations?
You can manage your active automations directly from the Calendar page. From there, you can pause, restart, or delete any automation as needed, giving you flexibility over your content schedule.
What subscription plans are available?
We offer various subscription plans to suit different needs. We have options like a free trial, plans for individual users, and special plans for agencies. You can find all plan details and features on our Pricing page.
What are the scheduling options?
You can schedule your posts daily, on specific days of the week, monthly, yearly, or as a one-time post. For each scheduling type, you can set specific times and time zones. This flexibility allows you to create the publishing flow that best suits your content strategy.
What should the image dimensions be?
For AI-generated images, you can choose aspect ratios of 1:1 (square) or 1:1.5 (vertical). We offer options that align with Instagram's recommended sizes for different post types.
Is there an API for developers?
Yes, we offer an API for developers to integrate SmartShare.social features into their own applications. You can create API keys, manage automations, and more. Visit our Developers page for detailed information and documentation.