Data Deletion

You can delete your data from smartshare.social at any time. This page explains how to have it removed, including data obtained through Instagram (Meta), and what happens when. What we store in the first place is listed in our Privacy Policy.

1. Delete everything by uninstalling

Uninstall the app from your Shopify admin. Publishing and automations stop at once, your paid plan is cancelled, and the index of your products and the sales totals we keep for your store are deleted. Shopify sends us its store-erasure request 48 hours after an uninstall, and when it arrives we erase the rest: the store record and settings, posts, generated images and videos, your connected Instagram accounts and their access tokens. If you install the app again within those 48 hours, your settings, posts and connected accounts are still there; your products are read from your store again, and a paid plan has to be chosen again.

2. Disconnect Instagram only

To remove an Instagram connection without uninstalling, open Settings in the app and disconnect the account. Its access token is deleted at once and nothing more is published to it. The account's id, username and profile picture are kept for 29 days, so that connecting the same account again restores its posts and automations, and are then deleted.

You can also remove the app in Instagram's Accounts Center, which stops our access to the account at once. To also delete the account details we hold, disconnect the account in the app or uninstall.

3. Request deletion by email

Email [email protected] from the address associated with your store, or include your .myshopify.com domain, and ask us to delete your data. We confirm and complete deletion within 30 days.

4. What is deleted

• Your store record, settings, brand kit and saved style templates.
• The product data and sales totals we keep for your store.
• Your connected Instagram accounts: ids, usernames, profile pictures and encrypted access tokens.
• Generated images, videos and captions, and scheduled and published post records.
• The Instagram performance figures (reach, saves and so on) kept for your posts.
• Notifications, the record of orders that came through your posts, the ids of orders named in a customer's erasure request, and the messages Shopify sent us about your store.

Posts already published to Instagram stay on your Instagram account: deleting them there is up to you.

5. What can remain, and for how long

• Backups. Erased data can remain in our database backups and point-in-time recovery history. Backups older than 30 days are removed at our next release, except the three most recent, which are kept until newer ones replace them; point-in-time recovery covers the last 30 days.
• The erasure request itself. Shopify's request to erase your store names your .myshopify.com domain. We keep it for 30 days after carrying it out, as the record that we did.
• Accounting entries. The entries of your credits (granted, bought, used and refunded, with dates and amounts) stay in our ledger under an internal reference that no longer leads to your store, and the key events of your use of the Service (an install, a post published, a plan chosen) stay with the link to your store removed.
• One anti-abuse record. A one-way keyed hash of your .myshopify.com domain and the date your one-time welcome credits were granted, so the same store cannot claim that one-time offer again by reinstalling. It holds no contact, catalog, order or customer data and is used for nothing else.
• Records the law requires. We may keep minimal billing or audit records where the law requires it.

We do not sell your data. We do not store your customers' names, e-mail addresses, postal addresses or phone numbers, or anything about the people who view your Instagram account.

6. Contact

Questions about deleting your data? Email [email protected].